1. General Terms
- Company Name: MY PERFECT BOILER LTD t/a My Perfect Boiler (“the Company”).
- Customer Agreement: By signing the order form, the Customer agrees to these terms.
- Full Agreement: All terms of the contract are contained within this document. No verbal changes apply unless confirmed in writing.
- Right to Amend: The Company reserves the right to amend these terms in accordance with legal or operational changes.
2. Boiler Installations, Repairs & Services
Pre-Installation Survey
- The Company may conduct a survey to confirm feasibility.
- If the installation is declined due to survey findings, the deposit will be refunded.
Changes to Materials or Specifications
- Any changes must be documented and signed by both parties.
Installation Timelines & Delays
- While approximate timelines are provided, delays can occur due to supplier issues, part shortages, extreme weather, or unforeseen circumstances.
- The Company is not liable for any costs, damages, or inconveniences resulting from delayed installations or repairs.
Working Hours
- Normal working hours are Monday to Friday 9am – 6pm.
- If overtime is required, the Customer will be informed in advance of any additional charges.
Access & Facilities
- The Customer must provide reasonable access, water, electricity, and a dry rest area.
- If this is not possible, the Company may need to hire portable facilities at the Customer’s expense.
Engineer & Staff Safety Clause
- If engineers determine the working environment is unsafe, abusive, or unsanitary, they have the right to leave.
- The visit will still be chargeable, and work will not resume until conditions are made safe.
- The Company reserves the right to refuse service in such cases.
Pricing & Payment Terms
- Diagnosis Fee: £96, payable at the time of the initial visit.
- Standard Boiler Repair: Fixed rate of £180 for repairs that do not involve rusted, seized, or inaccessible parts.
- Complex Boiler Repair: If rusted bolts, corroded parts, or accessibility issues arise, additional labour is charged at £100 per hour beyond the fixed fee.
- Hourly Rate for Heating Issues: £100 per hour, capping to a day rate of £575 after five hours.
- Full Payment: Due upon completion of the works .
- Accepted Payments: Bank Transfer, Debit Card, cheque or Cash.
- Late Payment Charges: Interest may be charged at the Bank of England base rate.
- Non-Refundable Fees: Diagnosis fees are non-refundable. If materials are ordered or special access (e.g., scaffolding) is arranged, the customer is responsible for these costs even if they cancel.
Cancellation Policy
- The Customer has the right to cancel within 14 calendar days from the date of signing the contract.
- If work has started within this cancellation period, the Customer may be liable for any materials, labour, or services already provided.
- Cancellation must be requested in writing via email or postal mail to the Company’s registered office.
3. Unforeseen Issues & Additional Costs
- The Company assumes that the existing system is in good condition and capable of handling pressure changes.
- If pre-existing issues are discovered (e.g., sludge build-up, weak pipework, corrosion, or faulty fittings), additional work may be required and charged separately.
- If excessive sludge is detected, a power flush may be required at an additional charge. If declined, the Company is not responsible for any resulting system inefficiencies or boiler malfunctions.
- If structural modifications are required (e.g., wall drilling, pipe rerouting, or alterations due to poor previous installations), these will be quoted separately.
- If scaffolding or specialist access equipment is required, the Customer will be responsible for the additional cost.
4. Property Damage & Structural Liability
The Company will take reasonable care, but we accept no liability for damage to:
- Property, decorations, flooring, or structural components.
- Ceilings, walls, floors, or any part of the property where access was required.
- Water leaks or pressure changes that expose faults in existing plumbing systems.
- Movement, expansion, or contraction of materials due to temperature changes.
Customer Responsibilities:
- Customers must remove valuable, delicate, or fragile items from work areas before work begins.
- Any redecoration, making good, or restoration required after work is the Customer’s responsibility.
5. Boiler Repair, Servicing & Landlord Gas Safety Certificates
Gas Safety Certificates for Landlords & Letting Agents
- The Company offers Gas Safety Certificates (CP12) for landlords and letting agents.
- Landlords are responsible for ensuring their properties comply with legal gas safety regulations.
- Any remedial work required after an inspection will be quoted separately.
- The Company is not responsible for compliance failures due to pre-existing gas installations.
Servicing of Appliances
- All appliances serviced by the Company will be serviced in accordance with the manufacturer’s instructions.
- During a boiler service, our engineers will make every effort to identify potential future issues, but this is not always possible unless a full strip-down inspection is performed.
- The Company takes no responsibility for boilers failing after a service due to component failure, as failures can occur independently of servicing.
- Such occurrences are very uncommon, as our engineers will identify and advise on any potential leaks, wear, or damage during the service.
- If a boiler fails following a service, it will be treated as a separate repair, with charges applying accordingly.
6-12. Warranty, Dispute Resolution, Chargeback Prevention, Customer Sign-Off & Force Majeure
- Workmanship Warranty: 12 months on work completed by the Company, excluding pre-existing systems or customer-supplied components.
- Manufacturer’s Warranty: Applies only to boilers, radiators, thermostats, and other manufacturer-supplied parts.
- Dispute Resolution: Customers must first seek mediation before legal action.
- Chargeback Prevention: If a chargeback is initiated after services are provided, the Company reserves the right to recover the balance via legal means.
- Customer Sign-Off: Upon completion, the customer (or their representative) must inspect the work and raise any concerns before the engineer leaves.
- Force Majeure: The Company is not liable for delays or service failures due to external factors, including:
- Extreme weather
- Supply chain crises
- Government regulations
- Acts of terrorism
- Pandemics
11. Final Agreement
- By signing the order form quote, the Customer agrees to these Terms & Conditions.
- The Customer acknowledges they have read and understood the contract.
- The Company reserves the right to amend these terms in line with legal or operational updates.
